"UTEX – a safe choice for your home."
Items not covered by the warranty:
Based on the provisions of Article 37 of the Executive Regulations of Article 21 of the Consumer Rights Protection Law, subject to Resolution No. 173270 dated 2/9/1390 by the Honorable Council of Ministers, the executive regulations of this law in the sales and after-sales services of household appliances, etc., in order to specify the obligations and duties of manufacturers and importers, sales intermediaries, after-sales service intermediaries and their authorized representatives in order to comply with consumer rights, are hereby notified as follows:
Click to view the warranty rules and regulations
Frequently Asked Questions about Buying from
Utex Collection
1. How can I place my order?
To place an order, add the desired product to your cart and then enter your information on the checkout page. After payment, your order will be registered and processed.
2. Is it possible to buy in installments?
Yes, some products can be purchased in installments. Please read the installment terms on the product page or contact support.
3. How is shipping cost calculated?
Shipping costs are determined based on the weight and dimensions of the product, as well as the location where the order is received. The final shipping cost will be displayed at checkout.
4. How long does it take to deliver an order?
Order delivery times vary depending on the destination city, but typically take between 2 and 7 business days.
5. Do the products have a warranty?
Yes, all products come with a valid warranty from the manufacturer or supplier. Warranty details are listed on the product page.
6. How can I track my order?
After placing your order, you will be sent a tracking code, which you can use to view the status of your order in the "Order Tracking" section.
7. What should I do if I receive a defective or wrong item?
If there is any problem with your order, please contact support within 24 hours of receiving the item to receive instructions for exchanging or returning the item.
8. Is it possible to return the goods?
Yes, according to the product return terms, if the purchased product has a technical defect or discrepancy, it can be returned within 7 days.
